sr786 Privacy Policy

1.1 This Privacy Policy describes how sr786 ("the Company", "we", "us", "our"), operating at sr786.net, collects, uses, stores, and protects personal data in connection with its online casino, sports betting, and related digital services ("the Services").

1.2 sr786 is committed to protecting the privacy and personal data of all registered players and website visitors. This policy is intended to give you a clear and complete picture of our data practices so that you can make informed decisions about using the sr786 platform.

1.3 This Privacy Policy forms part of the sr786 Terms and Conditions. By registering an account on sr786 or by using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the data processing practices described herein. If you do not consent to these practices, you should not use the sr786 platform.

1.4 sr786 serves players primarily from Pakistan, including cities such as Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and Peshawar. References to regulatory obligations in this policy reflect the data protection standards applicable under sr786's international gaming licence framework.

The following definitions apply throughout this Privacy Policy:

• "Personal Data" — any information relating to an identified or identifiable natural person, including name, identification number, location data, or online identifier.
• "Processing" — any operation performed on personal data, including collection, storage, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" — sr786, which determines the purposes and means of processing personal data collected through the platform.
• "Data Processor" — a third party that processes personal data on behalf of sr786 under a data processing agreement (e.g., payment processors, identity verification providers, cloud hosting providers).
• "Player" / "User" / "you" — any registered account holder or visitor to the sr786 platform.
• "Cookies" — small data files placed on your device by the sr786 platform to store session and preference information.
• "KYC" — Know Your Customer verification procedures required for identity confirmation and anti-money laundering compliance.

3.1 sr786 collects the following categories of personal data in connection with the operation of the platform:

3.2 sr786 does not collect sensitive personal data such as biometric data, health information, racial or ethnic origin, political opinions, or religious beliefs, except to the extent that such data is incidentally contained in identity verification documents submitted during KYC procedures. Such data is handled with the highest level of care and is not processed for any purpose beyond identity verification.

4.1 Directly from You. The majority of personal data held by sr786 is provided directly by you during: (a) account registration; (b) identity and payment verification (KYC); (c) deposits and withdrawal requests; (d) contact with customer support; (e) participation in promotions or surveys; and (f) updating your account profile.

4.2 Automatically. When you access and use the sr786 platform, certain technical data is collected automatically, including your IP address, device information, browser type, operating system, pages visited, session duration, and in-platform activity logs. This data is collected through server logs, cookies, and similar technologies described in Section 9 of this policy.

4.3 From Third Parties. sr786 may receive personal data about you from: (a) identity verification service providers who assist with KYC compliance; (b) payment processors who confirm transaction details; (c) fraud prevention and anti-money laundering service providers; and (d) regulatory authorities or law enforcement agencies, where required by our licensing obligations.

5.1 sr786 processes personal data for the following purposes, each of which is supported by a valid legal basis:

• Account Registration and Management — processing your personal data is necessary to establish and maintain your sr786 account and to provide you with the Services you have requested. Legal basis: performance of contract.
• Identity Verification (KYC) — verifying your identity and age (21+) is a mandatory obligation under our international gaming licence. Legal basis: legal obligation.
• Payment Processing — processing deposits and withdrawals via JazzCash, EasyPaisa, bank transfer, USDT, BTC, and ETH requires use of your financial data. Legal basis: performance of contract.
• Fraud Prevention and Security — monitoring for fraud, money laundering, collusion, and account security threats. Legal basis: legitimate interests / legal obligation.
• Customer Support — responding to queries, complaints, and support requests. Legal basis: performance of contract / legitimate interests.
• Responsible Gaming Monitoring — identifying indicators of problem gambling behaviour and proactively engaging players who may need support. Legal basis: legal obligation / legitimate interests.
• Regulatory Compliance — maintaining records required under our gaming licence, anti-money laundering regulations, and other applicable legal requirements. Legal basis: legal obligation.
• Marketing Communications — sending promotional offers, bonus notifications, and platform updates where you have opted in. Legal basis: consent. You may withdraw consent at any time by updating your communication preferences in your account settings.
• Platform Improvement — analysing anonymised usage data to improve platform performance, user experience, and game selection. Legal basis: legitimate interests.

6.1 sr786 does not sell, rent, or trade personal data to any third party. We may share personal data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency payment processors receive financial transaction data necessary to process deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and age verification service providers receive identity document data for the purpose of verifying player eligibility.
• Fraud & AML Service Providers: Anti-fraud and anti-money laundering compliance service providers receive transaction and account activity data to assist in detecting and preventing financial crime.
• Cloud Hosting & Infrastructure Providers: Server infrastructure and cloud service providers who host sr786 platform data under strict data processing agreements.
• Game Providers: Third-party casino game providers (e.g., live dealer studios) may receive anonymised session data necessary to operate game integrity monitoring systems.
• Regulatory Authorities: sr786's licensing authority and any relevant law enforcement or regulatory body where disclosure is required by our licence conditions or applicable law.

6.2 All third-party data processors engaged by sr786 are bound by contractual data processing agreements that require them to: process data only for the specified purpose; implement appropriate technical and organisational security measures; not sub-process data without prior written consent; and return or destroy data upon termination of the agreement.

7.1 sr786 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations, whichever is longer.

7.2 The following indicative retention periods apply to key data categories:

• Account and identity data — retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in accordance with standard anti-money laundering record-keeping requirements.
• Transaction records — retained for a minimum of five (5) years from the date of the transaction.
• KYC verification documents — retained for a minimum of five (5) years following account closure or the completion of the business relationship.
• Support communications — retained for up to three (3) years following the resolution of the relevant support interaction.
• Technical / log data — retained for up to twelve (12) months, after which it is anonymised or deleted.
• Marketing consent records — retained for as long as the consent is valid and for a reasonable period thereafter to demonstrate compliance.

7.3 Upon expiry of the applicable retention period, personal data is either securely deleted or anonymised in a manner that prevents re-identification.

8.1 sr786 implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to:

• Transport Layer Security (TLS 1.2+) encryption for all data in transit between your device and sr786 servers.
• Encryption at rest for sensitive data categories stored on sr786 infrastructure.
• Password hashing using industry-standard algorithms — sr786 never stores plaintext passwords.
• Two-factor authentication (2FA) available to all registered players.
• Role-based access controls limiting staff access to personal data on a need-to-know basis.
• Regular security audits and penetration testing of the sr786 platform.
• Incident response procedures for detecting and responding to data security breaches.

8.2 In the event of a data security breach that poses a risk to your rights and freedoms, sr786 will notify affected players without undue delay and will report the breach to the applicable regulatory authority as required under our licensing obligations.

8.3 While sr786 takes data security seriously, no online platform can guarantee absolute security. You are responsible for keeping your own account credentials secure and for using strong, unique passwords. If you suspect your account has been compromised, contact sr786 support immediately via live chat.

9.1 The sr786 platform uses cookies and similar tracking technologies to provide, maintain, and improve its Services. A cookie is a small text file stored on your device by your web browser when you visit a website.

9.2 sr786 uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function correctly. These cookies enable core features such as session authentication, account login persistence, and security token validation. These cookies cannot be disabled without preventing access to the platform.
• Performance Cookies: Used to collect anonymised data on how players use the sr786 platform — such as which games are most visited and how long sessions last — to help us improve platform performance and user experience.
• Functionality Cookies: Enable the platform to remember your preferences, such as language settings and interface customisations, to provide a personalised experience.
• Analytics Cookies: Used to measure platform traffic and usage patterns for internal reporting and platform development purposes. Analytics data is processed in aggregate and anonymised form wherever possible.

9.3 sr786 does not use third-party advertising cookies or allow advertising networks to place cookies on its platform.

9.4 You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging into your sr786 account.

10.1 Subject to applicable data protection law and sr786's regulatory obligations, you have the following rights in relation to your personal data held by sr786:

10.2 To exercise any of these rights, contact sr786 via live chat or email at [email protected] (plain text — not a link). We will acknowledge your request within 72 hours and respond substantively within 30 days. Complex requests may require up to 90 days, in which case we will notify you of the extended timeline.

10.3 Please note that some rights are subject to limitations. For example, the right to erasure cannot override sr786's legal obligation to retain transaction records and KYC data for the minimum periods required under our gaming licence and anti-money laundering obligations.

10.4 Identity Verification for Rights Requests. To protect player data security, sr786 will verify your identity before fulfilling any data rights request. We may request that you confirm your account credentials or provide identification to ensure we are releasing data to the correct person.

11.1 sr786 is strictly prohibited for use by individuals under the age of 21. We do not knowingly collect personal data from persons under the age of 21. If sr786 determines that it has inadvertently collected personal data from a minor, that data will be permanently deleted and the associated account will be closed immediately.

11.2 If you are a parent or guardian and believe your child has registered or attempted to register on sr786, please contact our support team immediately via live chat so that we can investigate and take appropriate action.

12.1 sr786 operates under an international gaming licence framework and engages third-party service providers located in various jurisdictions. As a result, personal data collected from Pakistani players may be transferred to, stored, and processed in countries outside Pakistan.

12.2 Where personal data is transferred internationally, sr786 ensures that appropriate safeguards are in place to protect the data, including contractual obligations on receiving parties that meet applicable data protection standards. We only transfer personal data to third parties who provide adequate levels of data protection.

12.3 All third-party service providers engaged by sr786 — including payment processors, KYC providers, and cloud hosting providers — are contractually required to maintain security standards equivalent to those described in this Privacy Policy, regardless of the jurisdiction in which they operate.

13.1 sr786 reserves the right to update or amend this Privacy Policy at any time. When we make changes, the revised policy will be published on this page with an updated effective date. Material changes — those that affect how we use your personal data in a significant way — will be communicated to registered players via the platform or via the email address associated with your account prior to taking effect.

13.2 We encourage you to review this Privacy Policy periodically to stay informed about how sr786 handles your personal data. Your continued use of the sr786 platform following publication of a revised Privacy Policy constitutes your acceptance of those changes.

13.3 If you do not agree with any changes made to this Privacy Policy, you should discontinue use of the sr786 platform and contact our support team to close your account and request erasure of your data to the extent permitted by our legal retention obligations.

14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way sr786 handles your personal data, please contact our support team through any of the following channels:

• Live Chat: Available 24/7 directly on the sr786 platform — average response time 3–5 minutes. This is the fastest channel for urgent privacy concerns.
• Email (plain text — not a link): [email protected]
• Messenger / Viber / Telegram: Via channels listed on the sr786 platform.

14.2 When contacting us regarding a privacy or data rights matter, please include your registered account username and a clear description of your request so we can process it as efficiently as possible. Do not include sensitive identification documents in initial contact messages — our support agents will guide you through a secure document submission process where verification is required.

14.3 Written privacy complaints submitted by email will receive a substantive response within 48 hours of receipt during normal support operations. Formal data subject access requests will be processed within 30 days as described in Section 10 of this policy.